Support.com, the cloud-based service that helps companies deliver customer support for their products, has a new CEO. The company announced that it has appointed Elizabeth Cholawsky, a former senior VP at Citrix Systems, to its top job. Her first day on the job is today.
Her last job was running Citrix’s IT support business, including its GoToAssist and GoTo MyPC product lines. She spent seven years at Citrix. She spent five years at Valueclick (now Conversant), and before that worked at Move.com
Support.com handles outsourced tech support calls for about 20 million consumers and small businesses every year — not the routine ones, but the more complicated level-two and -three calls. When you’re calling Comcast, you’re actually calling Support.com. Other customers include Office Depot and Staples.
The number of calls it has received over the years has created a well of useful data, according to Cholawsky. “We know how to solve those difficult issues, and we can translate it into automated software,” she says. The company’s main product is Nexus, a service and support software engine. The company reported a $10.4 million profit on slightly more than $88 million in revenue last year.