T-Mobile Customers Report Problems Texting, Making Calls

T-Mobile store feature crop



Customers of T-Mobile reported Thursday that they were having trouble making calls and sending text messages.

Reports of issues were posted both on Twitter and to T-Mobile’s online support forums.

“We are aware of an issue impacting some customers right now and are working on it,” CEO John Legere said in a tweet.

T-Mobile’s help account on Twitter responded to multiple tweets saying it was aware of issues and that engineers were working to restore service “in multiple markets.” It suggested customers try to stick to 2G service in the meantime. They said that there was no estimated time for service restoration.

We’ve contacted T-Mobile for further details.

Update, 10:10 pm PT: A T-Mobile representative told Re/code that the company’s “network team was able to quickly isolate the issue” and service has been fully restored.

“Some of our customers in a handful of states were unable to consistently complete voice calls and send text messages,” the representative said. “We apologize for any inconvenience this may have caused.”