Nokia on Thursday warned users in some parts of Europe not to use the chargers for their Lumia 2520 tablets, saying a flaw could lead the plastic cover to come off, creating a risk of electric shock.
The advisory applies to about 30,000 chargers sold in Austria, Denmark, Finland, Germany, Russia, Switzerland and the United Kingdom. Nokia said customers there are “strongly advised to suspend use of the charger until further notice.” The issue does not apply to the chargers that come in the box with U.S. tablets, but does impact 600 people in the U.S. who bought a foreign travel charger.
“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”
As a result of the issue, Nokia said it is suspending sales of the tablet in the affected countries and has also stopped selling the travel charger in the U.S.
Nokia said the issue was uncovered during the company’s internal quality control process and applies to certain of the AC-300 chargers made by a third party.